Frequently Asked Questions

Where is Stauffer’s Towing located?

Stauffer’s Towing & Recovery is located in Idaho, Utah, and Wyoming. If you need towing service of any kind, call us to confirm we have a tow truck available in your local area.

When do I need towing services?

You may need a towing service if you were involved in a car accident, you have a flat tire, your engine overheated, your vehicle doesn’t start, or you ran out of gas.

How can I hire your towing services?

The best way to hire Stauffer’s Towing & Recovery is to call us. This will allow us to collect all the information needed to provide you with a free, no-obligation quote.

What is recovery towing?

Recovery towing is a special towing service needed when vehicles get off the road, or they get stuck. Typically, large vehicles are the ones that need recovery towing as they often fly far from the road or get inverted.

What to do while waiting for a tow truck?

When you are waiting for a tow truck you should set up safety markers around your car, gather all the vehicle paperwork and necessary belongings, and avoid speaking to other motorists.If you feel unsafe, you should alert the tow company.

What’s the best truck for towing?

Choosing the best tow truck for towing is a complex process. Everyone has different driving and towing preferences. You must evaluate what you’re primarily going to use the truck for and how often you will need it to take on a heavy load.

What to look for in a towing company?

If you are looking for a towing company that can give you a high-quality and professional service you need to consider the following aspects: fair pricing, excellent customer service, service speed, customer care, reputation, company structure, high-quality equipment, years of experience, certification and insurance, clear communication, and a qualified workforce. Furthermore, according to your needs, you also need to consider: services offered, service areas, working hours, availability, proximity, and payment methods.

Which car problems require towing services?

Some car problems that require towing are engine or transmission failure, a dead battery that won’t charge or an accident. You can also call a towing company for assistance if you ran out of gas, you have a flat tire, or locked the keys of your car (but towing won’t be necessary in these cases).

What should the towing agreements say?

A towing agreement should include the company contact information, the information of your car, and transportation, and storage details. It should also include the towing fees, which would vary according to the state you are in.

How can I know what my towing capacity is?

First, you can look for the towing capacity of your vehicle in the owner’s manual. If the owner’s manual doesn’t outline all the details, you can call the dealer or mechanic that installed your car’s extra components to get a more accurate picture of your vehicle’s towing specifications. You can also check for the towing capacity specifications in the inside edge of the driver’s side door, right beneath the latch.

When do I need a flatbed towing service?

Some cases you may need a flatbed service are: if you have heavy a vehicle or it has a lowered undercarriage, if you have an all-wheel drive vehicle, if you need a long distance towing service, if you have a totaled or junk car or if you want to tow an expensive classic car.

Why do I need a 24-hour tow truck on call?

You need a 24-hour tow truck on call to reduce your risk of injury, limit the damage to your vehicle, and get on-site help with fluids and flats.

Who pays for towing damages?

The responsibility for paying the towing damages will depend on your insurance coverage and who caused the damage, which you may have to prove were caused by the towing company. Also, it would be your responsibility if you signed any paper where you released the towing company of liability for any damage.

What information do I have to give to the towing company?

When you ask for towing services you should give the company your approximate location, specify the condition of your car, and your safety situation.

What’s the difference of commercial towing?

Commercial towing needs to be done by professionals in the field, with the skills and equipment necessary for bigger vehicles. Commercial towing is also covered by different insurance coverage and requires different paperwork.

What should I do after a car wreck?

After a car wreck, the first thing you need to do is call the police, then you can contact a towing service, and your insurance company. Furthermore, you need to do the following things to ensure your and others' safety: set up safety markers around your car, avoid speaking to other motorists, move to a safe location, and listen to your instincts. Finally, you need to cooperate with the towing service to be towed as fast as possible. You’ll need to take care of your phone battery, gather all your vehicle paperwork, and wait for assistance.

Who can tow my car?

You should always rely on towing companies with experience and adequate equipment. Furthermore, you need to make sure they are a reliable company and have all the necessary credentials.

What’s light-duty towing?

Light-duty towing is a service required for smaller vehicles like passenger cars, trucks, and SUVs. This type of towing requires a mid-sized tow truck, outfitted with a simple front-end-lift mechanism.

When will a car warranty cover towing?

Your car warranty will cover towing depending on their length and limitations. Top-notch car warranties cover towing when a vehicle breaks down. They will either dispatch a towing company on retainer or contact a local company and reimburse you for the cost.

What are the types of towing?

The types of towing are different according to the size of the vehicle and the distance of the towing. Depending on the size of the vehicle the towing service can be light-duty towing or heavy-duty towing. Regarding the distance you may need local towing or long-distance towing.

When does car insurance cover towing services?

According to your coverage, car insurance will pay for towing services when your policy includes roadside assistance or if the vehicle has been damaged in any way. At Stauffer’s Towing, we offer a free accident consultant who can help you when an accident occurs, at no cost for you, no matter who towed your car or if you didn't need to be towed.